Shipping policy

Shipping Policy

Dispatch times

We aim to dispatch all orders within 1–2 working days of receiving your order.

Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery methods

Depending on the size, weight and destination of your parcel, your order may be sent using Royal Mail, Evri, Yodel or InPost.

We will choose a suitable delivery service for your order.

Delivery times

Estimated delivery times will depend on the delivery service used and will be shown at checkout where available.

Please note that delivery times are estimates and occasional delays can occur once a parcel has been handed to the courier.

Delivery charges

Delivery charges will be shown at checkout before you complete your purchase.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Delivery problems

If your order has not arrived within the expected timeframe, or you believe there is a problem with your delivery, please contact us at flutterlily@hotmail.co.uk and we will help investigate.

Please make sure the delivery address entered at checkout is correct before placing your order.

Contact

If you have any questions about shipping or delivery, please contact:

Flutterlily
Email: flutterlily@hotmail.co.uk